Me an’ Comcast, we’s good buddies
I got a response from Comcast!
Dear Ryan Masuga,
We would be happy to assist you with this or any future problems you encounter. We will be happy to assist you if you are able to present you points clearly and maturely. Further messages using this tone will not receive a response.
Sincerely,
[Marge] (I changed the name to protect the innocent)
Comcast Customer Care Specialist
My response to Comcast!
[Marge] -
It’s interesting to note that the only email I’ve ever had the delight to receive a response to was one with an immature tone. And now that I am aware that further messages with this tone will no longer receive a response (but I am THRILLED I got one), I can be assured that Comcast will no longer communicate with me via email, which is quite reassuring.
I apologize for ruining perhaps two minutes of your otherwise lovely day, but consider that I have wasted hours on the phone waiting on less than capable Comcast “Customer Care Specialists” to figure out why my accounts didn’t work, why I had to end up creating four accounts, why my account transfers were unsuccessful, and various other “small” problems.
[Marge], it’s nothing personal, but I believe Comcast is starting to gouge me in addition to wasting my time every month, so I am actively looking for alternate means of receiving cable television and internet access in my area.
A paying customer,
Ryan Masuga
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I can tell you right now I’m not alone in my loathing of Comcast. Try typing “I Hate Comcast” into Google and you get a plethora of fine sites whose tones are MUCH worse than mine.